Description

The host is responsible for accommodating and hosting the guests when they come and leave the establishment. It also includes tasks like answering phone calls, booking reservations and tending to the guest’s needs.

Position Requirements:

• Greet, register, and assign rooms to guests of the hotel.
• Verify customers’ credit, and establish payment method.
• Make and confirm external reservations for dinner, entertainment, and transportation.
• Compute bills, collect payments, and make change for guests.
• Answer hotel phone and handle guest requests and inquiries.
• Transmit and receive messages, using telephones or PMS system.
• Deposit guests’ valuables in hotel safes or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts.
• Practice safe work habits and use required safety equipment.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Perform other duties as requested by management.

Experience:

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training.
• Dynamic, engaging and passionate personality with the ability to multi-task
• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.